Versand
SHIPPING POLICY
Order Processing Time
All orders are processed within 1–3 business days after payment is received.
Orders are not shipped or delivered on weekends or holidays.
If we experience a high volume of orders, shipments may be delayed by a few days. If there will be a significant delay in the shipment of your order, we will contact you via email.
Shipping Rates and Delivery Estimates
Delivery times depend on the destination country and the shipping carrier used.
Italy
Estimated delivery time: 2–5 business days
European Union
Estimated delivery time: 4–10 business days
Shipping costs are calculated at checkout based on the destination and the selected shipping method.
Shipment Confirmation & Tracking
You will receive a shipment confirmation email once your order has been shipped.
If tracking is available for your order, the tracking number will be included in the email.
Customs, Duties and Taxes
For orders shipped outside the European Union, the customer may be responsible for any customs duties, taxes, or import fees charged by their country.
Lost or Damaged Packages
If your order arrives damaged or does not arrive within the expected delivery timeframe, please contact us at:
hellolilijoe@outlook.com
We will work with the shipping carrier to resolve the issue as quickly as possible.
Incorrect Address
Please make sure your shipping address is correct before completing your order.
We are not responsible for orders shipped to an incorrect address provided by the customer.