SHIPPING POLICY

Order Processing Time

All orders are processed within 1–3 business days after payment is received.

Orders are not shipped or delivered on weekends or holidays.

If we experience a high volume of orders, shipments may be delayed by a few days. If there will be a significant delay in the shipment of your order, we will contact you via email.

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Shipping Rates and Delivery Estimates

Delivery times depend on the destination country and the shipping carrier used.

Italy

Estimated delivery time: 2–5 business days

European Union

Estimated delivery time: 4–10 business days

Shipping costs are calculated at checkout based on the destination and the selected shipping method.

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Shipment Confirmation & Tracking

You will receive a shipment confirmation email once your order has been shipped.

If tracking is available for your order, the tracking number will be included in the email.

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Customs, Duties and Taxes

For orders shipped outside the European Union, the customer may be responsible for any customs duties, taxes, or import fees charged by their country.

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Lost or Damaged Packages

If your order arrives damaged or does not arrive within the expected delivery timeframe, please contact us at:

hellolilijoe@outlook.com

We will work with the shipping carrier to resolve the issue as quickly as possible.

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Incorrect Address

Please make sure your shipping address is correct before completing your order.

We are not responsible for orders shipped to an incorrect address provided by the customer.